Privacy Policy

Welcome to the Dulwich Skip Hire Privacy Policy. We are dedicated to safeguarding your privacy and ensuring the protection of your personal information. This policy outlines how we collect, use, and manage your data when you engage with our services.

Information We Collect

To provide you with the best possible service, we may collect and process the following types of information:

Personal Information: This includes your name, address, email address, phone number, and other contact details.
Usage Data: Information about how you use our website and services, such as the pages you visit, the time and date of your visit, and the type of browser you use.
Payment Information: Details necessary to process your transactions, including credit card information and billing addresses.
Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance your user experience.

How We Use Your Information

We utilize the collected information for various purposes, including:

Service Provision: To deliver and maintain our skip hire services efficiently.
Communication: To respond to your inquiries, send you updates, and provide customer support.
Improvement of Services: To analyze usage patterns and enhance our website and services based on your feedback.
Transactional Purposes: To process orders, payments, and manage your account.
Marketing: To send promotional materials, special offers, and newsletters, if you have opted in to receive them.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given explicit consent to the processing of your data for specific purposes.
Contractual Necessity: To fulfill our contractual obligations to provide you with our services.
Legal Compliance: To comply with applicable laws and regulations.
Legitimate Interests: For our legitimate business interests, provided they do not override your rights and freedoms.

Information Sharing and Disclosure

We may share your information with third parties under the following circumstances:

Service Providers: Trusted third parties who assist us in operating our business, such as payment processors and delivery services.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Protecting Rights: To protect our rights, privacy, safety, or property, and that of our users and others.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Encrypting sensitive data both in transit and at rest.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Monitoring: Continuously monitoring our systems for potential vulnerabilities and threats.
Incident Response: Having a response plan in place to address any data breaches promptly.

Your Data Protection Rights

You are entitled to the following rights regarding your personal information:

Access: Request access to your personal data that we hold.
Rectification: Request correction of any inaccurate or incomplete data.
Erasure: Request deletion of your personal data under certain conditions.
Restriction of Processing: Request limiting the processing of your data.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to the processing of your personal data for specific purposes.

To exercise these rights, please contact us through the appropriate channels as outlined in our full Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our services.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Consent

By using our services, you consent to the terms of this Privacy Policy and agree to its terms regarding the collection and use of your information.